Privacy Policy

Who we are

Homestyle Windows LTD collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.


The personal information we collect and use

Information collected by us

In order to process requests for quotations, fulfil contracts and deliver our services to you it is necessary that we collect the following personal information from you:

  • Name
  • Telephone number
  • Email address
  • Address

Depending on the method of payment selected at the time of purchase, it may also be necessary for us to collect the following types of personal information from you:

  • Financial information; bank account details
  • Employment information; employer name, job title, salary
  • Personal information; country of birth, date of birth, marital status, national insurance number, identification documents, suitability for credit
  • Information collected from other sources

We also obtain personal information from other sources as follows:

  • We may conduct a credit search using a third party credit reference agency
How we use your personal information

We use your personal information, in the manners specified below, in order to ensure that we are able to deliver the highest quality service to you:

  • To provide a quotation
  • If we have a contract to fulfil our obligations and deliver the services under that contract
  • Where we have fulfilled a contract, to continue to honour our warranty and guarantee commitments
  • To monitor customer satisfaction and gather feedback
  • To keep you informed about other goods and services that Homestyle offer that may be of interest to you
Who we share your personal information with

In order to deliver our services to you, your data will be shared internally with our employees and agents who have a need to use your data.

Your data will only be routinely shared externally in the following circumstances:

  • With our installation partners in order to fulfil our contract with you
  • If you have a contract and elect to utilise one of our panel of finance companies to pay for the contract, then your data will be shared with that panel on a tiered basis

Where we share data with external third parties, we ensure that they have systems in place of at least an equivalent standard to our own.

Data sharing in the manners set out above enables us to ensure the best service is delivered. On occasion we may be required to share personal information with law enforcement or other authorities if required by applicable law. Where this occurs we will attempt to ensure that appropriate safeguards are in place.

We will never transfer your personal data outside of the European Economic Area (EEA) and we will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

The provision of the personal data (as set out above) is required from you to enable us to fulfil our obligations to you. If you fail to provide the information required then this may affect our ability to deliver a quality and efficient service.

How long your personal information will be kept

We will hold the personal data provided by you for the timeframes specified below:

  • If you have a contract with us for 10 years from the completion of the installation
  • If you do not have a contract, we will store your data for 6 years from the date of collection
Reasons for collecting and using your personal information

We rely on contract, and steps taken prior to entering a contract, as the lawful basis on which we collect and use your personal data.

Where we contact you in relation to additional goods and services that are available, we rely upon legitimate interest as the lawful basis for processing your personal data.

Your rights

Under the General Data Protection Regulation you have a number of important rights that may be exercised free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights you can visit the Information Commissioner’s Office at www.ico.org.uk.

EMAIL

sales@homestyle-windows.com

TELEPHONE

0800 043 6300

ADDRESS

Vista Centre
50 Salisbury Road
Hounslow
TW4 6JQ

In order that we can comply with such a request as soon as possible, it would be useful if you could provide the following information within your initial request:

  • Let us have enough information to identify you (e.g reference, account number, user name, registration details)
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
  • Let us know the information to which your request relates
Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you would to find out more about protecting your personal information, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that our Compliance Department can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner whose contact information can be obtained via this link: https://ico.org.uk/concerns.

Changes to this privacy notice

This privacy notice was published on May 22nd, 2018. There are no amendments since publication, when amendments are made to this page we will update this section. We recommend that you review this section from time to time so that you are aware of the latest version of this notice.

How to contact us

Please contact our Compliance Department if you have any questions about this privacy notice or the information we hold about you.


Online Privacy Policy

Homestyle windows is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this policy from time to time by updating this page. It is your responsibility to familiarise yourself with this policy regularly to ensure that you are aware of any changes. This policy was last revised on 11/09/2019.

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1000s of happy customers across the South East

Our customers are extremely important to us. It’s little surprise therefore that every year hundreds of delighted customers recommend our products and services to friends, neighbours and relatives. Over 80% of our work comes from recommendations so feedback is always appreciated. We take all of our customers comments onboard and use it for our continuous customer service training. Read some of our recent testimonials to see what our customers think.

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"Pleased with our new conservatory"

We were very happy with the way in which the entire project was planned and executed. We are really pleased with our new conservatory and would happily recommend Homestyle Windows to anyone looking for a reliable, professional glazing installation company.

Mr S - Hounslow

"I am very happy with the results"

I recently had my windows replaced by home style and I am very happy with the results and the customer care. The staff are very understanding and flexible. I have recommended home style to my family and friends.

Julie Moore

"Brilliant company to deal with!"

From start to finish of my project I was dealt with in a very efficient manner. I first had a home visit to go over everything and give me a quote and then within a few weeks my new windows were fitted. Brilliant company to deal with!

Joshua Sharp

"Pleased with our new windows"

We were very happy with the way in which the entire project was planned and executed. We are really pleased with our new conservatory and would happily recommend Homestyle Windows to anyone looking for a reliable, professional glazing installation company.

Mrs E - Hounslow

"Amazing customer experience"

Amazing customer experience driven by the attention to detail and genuine care behind the work carried out. Couldn’t ask for a nicer team of people like those at Homestyle.

Ayeshia Patel

"Pleased with our new door"

We were very happy with the way in which the entire project was planned and executed. We are really pleased with our new conservatory and would happily recommend Homestyle Windows to anyone looking for a reliable, professional glazing installation company.

Mr G - Hounslow

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