COVID-19

Coronavirus (COVID-19) Precautions

Homestyle windows have been working hard to put processes in place so that they can ensure everyones safety when working in your home.

What can you expect?
We will contact you on the day of any visits to check if you or any occupants are self- isolating, displaying any symptoms of COVID19, and/or have received a positive diagnosis. If this is the case then the work will be deferred for at least 14 days
When anyone visits your property, they will arrive where possible in separate vehicles to avoid cross contamination and where this may not be possible will follow the PHE guidance
All equipment will be cleaned before use
Before they approach your property, they will use hand sanitiser and put on the appropriate PPE
They will not shake hands with you, although a smile would be welcoming
Safe distancing will be maintained throughout between you and the operative. Please help to
maintain the 2 meters (6 feet) social distance that will be required when answering your door or if
you are in the same room as the operative
You will be asked to isolate yourself away from the operative in a different room whilst the work is
carried out
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Sales and initial quotes
Sales talks and quotations will be carried out by visiting your house with all precautions taken. The operatives will follow the guidance on use of PPE and hand sanitiser.
Please help to maintain the 2 meters (6 feet) social distance at all times

Survey
This is when a qualified window surveyor will measure your windows and doors so that the order can be completed.
Please allow a 3 day period between anybody cleaning of the outside of your windows and doors and the date of survey
Please can you wipe down the interior of the frames and/or doors and all fittings of the products that are to be replaced with disinfectant wipes or a suitable alcohol cleaner
Please ensure there is clear access to the work areas
The surveyor will carry out the outside measurements first
They will then reapply hand sanitiser and change to clean disposable gloves before entering your
property
Where possible they will open windows and doors to improve the ventilation of the room in which
they are working
When finished, all frames and fittings that have been touched will be wipe down using disposable
wipes and/or disposable cloth and a suitable product
Please help to maintain the 2 meters (6 feet) social distance at all times

What can you do to prepare for installation?
To help prevent the touching of your belongings and potential spread of the virus,
Please allow a 3 day period between the cleaning of the outside of your windows and doors and the date of installation
Remove any ornaments or plants from the internal window boards/sills
If possible, please move any furniture away from the windows and doors that are being replaced (these will be covered and protected by the installer)
Please wipe down the interior of the frames and/or doors and all fittings that are to be replaced using disinfectant wipes or a suitable alcohol cleaner
Please ensure there is clear access to the work areas

Installation
If you are having considerable work undertaken that may take several days/weeks to complete, you may be requested to allow a portable toilet and washing facility to be placed on your property
If there is no provision then the operatives will follow the guidance on use of PPE and hand sanitiser
At NO time will any operative use your toilet or washing facilities
Protection in the form of new or freshly laundered dust sheets or disposable covering will be used for the floor and furniture within the room
Much as our companies enjoy the hospitality offered by their customers, we are afraid that at these unprecedented times, they will not be able to accept refreshments from you so please do not be offended when we say “please do not offer any refreshments”

Job completion
The installer will wipe down all frames and fittings, both inside and out, using disposable wipes and/or disposable cloth and a suitable product
All rubbish will be removed from site
All disposable items and PPE will be removed from site
Handover documentation including the companies’ workmanship guarantee and details of how to operate the products will be supplied to you electronically or, if this is not possible, by first class mail
A follow up call will be made to confirm that you are happy and can operate the installed goods
You will also receive a request to rate your installer and to complete a short questionnaire to confirm that the installation was carried out in accordance with the COVID-19 guidelines
Whilst every precaution is being taken to limit the risks and exposure to the virus, we cannot guarantee that this will be eliminated completely and would encourage you to continue to follow the Government guidelines on social distancing and washing of hands.
We, and our companies, would like to thank you for your cooperation in helping us to ensure yours and the operatives’ safety.